Terms & Conditions
Thank you for choosing Wild Ferns skincare products. We trust you will be delighted with your purchase. We strive to ensure your products reach you in perfect condition and in a timely manner, however please read the following terms and conditions should you not be completely satisfied.
1. Delivery
If you have not received your order within 30 days of date or order, please contact us so we can check the delivery status
2. Shipping
Shipping is handled via a third party delivery company. A One Traders and Importers will make due diligence on ensuring the information with regards to delivery is correct as provided by the customer.
3. Returns Policy
We will not accept returns due to an ordering error, or if you have simply changed your mind.
If you believe you have a case for a genuine exchange or refund request then please contact us first before sending your order back to us as it may get declined and returned to you. In all cases proof of purchase is required in order to get an exchange or refund. Please note products returned to us for an exchange or refund must be in a resalable condition with packaging intact and content not used.
Claims for a refund or exchange as a result of packing errors from A-One Traders and Importers Pte Ltd, shortages or damages must be made within 7 days of receipt of goods.
4. Changes to orders
As we process your order on the next working day, we regrettably cannot accommodate changes made to your order including product, quantity, shipping details etc. Please ensure all submitted information is correct before making the order.
5. Out of Stock & Back Orders
Occasionally we may be unable to fulfil your entire order due to being out of stock of a certain item. When this is the case, and we are expecting delivery within 3 weeks of your order, we will not dispatch any of your order until we have received the out of stock item. If it is going to be longer than this, we will send the remainder of your order, and credit you with the cost of the out of stock item. We unfortunately cannot offer rain checks or back orders.
6. Payments
All transactions will be processed in Singapore Dollars.